How a compliment became a multiple commission
We receive lots of compliments about our furniture and painting but one message in particular led to us meeting our client, Sara. She had found our website and particularly liked a hallstand but unfortunately for her it was sold so she emailed us to tell us how much she liked it and to ask if we had another. As our furniture is unique, there are no two items the same so we offered to source a similar item for her. She had ideas of what she wanted and a specific area in her hall where she wanted the piece to be so we sourced an original hallstand and designed modifications to her specification. While we were discussing designs with Sara she mentioned that she also needed a sideboard as she had just moved house and didn’t have enough storage so we offered to source that for her too and paint it to match her décor. Once we had completed the designs we arranged to visit Sara at home to discuss colours and take final measurements. Visiting clients at home gives us the opportunity to discover their tastes and style and helps us to interpret exactly what it is they are looking for. While we were visiting Sara, she showed us an original G Plan sideboard that had belonged to her husband’s grandmother and although she loved it, it was looking a little tired and showing signs of wear of tear. She asked us if it could be painted and how we would do it so we offered to design a colour scheme and send her some ideas. We already had ideas by the time we returned to our workshop so we designed several schemes and sent them over to Sara to approve. She chose one, gave us the go ahead and we arranged to have the sideboard collected and delivered to our workshop. And so, from that one complimentary email came three commission pieces and a lovely new client, Sara!
Sara wanted her hallstand to have specific features including a seat, shelving for shoes and areas for storage so we took an original Edwardian hallstand and modified it to incorporate everything she needed. We added a seat and shelving in oak to complement her oak doors, stripped the original coat hooks, fitted a new mirror and painted it in Sara’s chosen colour, Mole’s Breath from the Farrow & Ball range.
Having just moved house, Sara needed storage upstairs. The landing in her new home was wide enough to accommodate a piece of furniture but it needed to be a specific size so we sourced a lovely old, solid oak sideboard that was a perfect fit. When we stripped the top back it revealed an intricate grain which was too beautiful to paint so we sanded it and sealed it with a heat and water resistant finish. The interiors of the cupboards were in great condition so we cleaned and polished them, and then painted the exterior in Mole’s Breath from Farrow & Ball, again Sara’s chosen colour. We finished it with carnauba wax and buffed it to a durable, soft sheen and replaced the outdated handles with new chrome ones which complemented the door furniture throughout the house.
The G Plan Sideboard
Sara’s retro sideboard had certainly seen better days and on closer inspection it needed some repair work before we could start painting it. Our original design was to paint the cupboard doors and drawer fronts in different shades of grey with but when we sanded off the old varnish we discovered the drawer fronts had a symmetrical oak veneer running from the top to the bottom which perfectly complemented the oak finishes throughout Sara’s house. It was decided to leave them unpainted so we sealed them for durability and refitted the newly refurbished handles. The interiors of the cupboards were in great condition and just needed sprucing up so we cleaned and polished them back to new condition and painted the insides of the doors purple as a quirky complement to the grey exterior. The exterior was painted in two shades of grey – Mole’s Breath and a matching colour that we created ourselves. We then finished it with carnauba wax, reconstructed it and refitted the handles which we had refurbished.
We promised Sara that we would complete all three pieces in time for Christmas and we did just that. We personally delivered the furniture the day before Christmas Eve and Sara was absolutely thrilled. All three pieces were exactly what she wanted and fitted perfectly into her new home. For us it was ‘commission’ accomplished and for Sara, well, she was filling the cupboards as we left….